Warranty & Replacement
At Furnivo Ltd, we take pride in the quality of our products. This Warranty & Replacement Policy outlines your rights and our process if a product is defective or damaged.
1. Warranty Coverage
- All products purchased from Furnivo Ltd are covered by a manufacturer’s or store warranty, as specified per product.
- The warranty covers defects in materials or workmanship under normal use.
- The warranty does not cover damage caused by misuse, accidents, or modifications.
2. Replacement Eligibility
- Products must be reported as defective or damaged within 14 days of delivery.
- Items must be returned in their original packaging where possible.
- Proof of purchase (order number or invoice) is required.
3. Free Replacement
- Eligible products will be replaced at no additional cost.
- Shipping for warranty replacements is covered by Furnivo Ltd.
4. Replacement Process
- Contact our support team at contact@furnivoltd.com or +44 7457425060.
- Provide your order number, a description of the defect, and photos if possible.
- Our team will verify eligibility and provide instructions for returning the item.
- Once received, the replacement item will be dispatched promptly.
5. Refunds for Ineligible Items
- If a product is not eligible for replacement under this policy, a refund may be offered according to our Return & Refund Policy.
6. Contact
For warranty or replacement inquiries:
- Email: contact@furnivoltd.com
- Phone: +44 7457425060
- Address: 6 The Meadows, Watford WD25 9AH, United Kingdom