FAQ's

1. Ordering & Payment

Q: How do I place an order?
A: Simply browse our products, add items to your cart, and follow the checkout process. You will receive a confirmation email once your order is placed.

Q: What payment methods do you accept?
A: We accept credit/debit cards (Visa, Mastercard, Maestro), PayPal, and other secure payment options offered at checkout.

Q: Is it safe to use my card on your website?
A: Yes. We use trusted third-party payment processors and encryption to ensure your financial data is secure.

2. Shipping & Delivery

Q: How long does it take to process my order?
A: Orders are usually processed within 1–3 business days.

Q: How long does delivery take?
A: Standard UK delivery typically takes 3–5 business days after dispatch.

Q: Can I track my order?
A: Yes. Track your order anytime via our Tracking Page.

Q: Do you ship internationally?
A: Currently, we only ship within the United Kingdom.

3. Returns & Refunds

Q: What is your return policy?
A: You may return eligible items within 14 days of delivery. Returns are free, and no restocking fees apply.

Q: Are there any items that cannot be returned?
A: There are no final sale items at Furnivo Ltd.

Q: How will I receive my refund?
A: Refunds are issued to your original payment method within a few business days after we inspect the returned item.

4. Warranty & Replacements

Q: Do your products come with a warranty?
A: Yes. All products are covered for defects in materials or workmanship.

Q: How do I request a replacement?
A: Contact our support team at contact@furnivoltd.com with your order details and a description of the issue.

5. Wholesale

Q: Can I buy products wholesale?
A: Yes. Wholesale accounts are available to registered businesses and retailers. Apply via contact@furnivoltd.com.

Q: Are there minimum order requirements for wholesale?
A: Yes. Minimum order values and bulk discounts are provided upon approval of your wholesale account.

6. Account & Contact

Q: How do I contact Furnivo Ltd?
A: You can reach us via:

Q: How do I report a security issue?
A: Contact our security team at security@furnivoltd.com with details of the issue.

7. Other Questions

Q: Are prices inclusive of VAT?
A: Yes, all displayed prices include applicable UK VAT.

Q: Can I change or cancel my order?
A: Please contact us as soon as possible at contact@furnivoltd.com. Orders may only be changed or canceled before dispatch.